If I could give this place 0 stars I would the first time I went the staff was very rude I informed them that there was a big cockroach in the ladies bathroom and they did nothing about it bathroom and pools were completely dirty. I decided to give it a second chance today and there was equipments missing in the ladies golds I informed about it they did nothing to help and basically didn’t care the bathrooms were still dirty place needs cleaning I also left my 4 month old in the kids club they need more people watching the kids there was kids jump in the baby section of the the big kids also kick over one of the babies I rather spend money and drive over to wendover
-Sincerely your lost customer
Tried to cancel my membership over a 3 month span. Was told multiple times and assured that the GM would contact me at specific times on specific dates...He could not make that happen in 3 months. No one still to this day has told me his name...INCLUDING HIMSELF?? Very unprofessional. Over the course of those three months I was also told and assured multiple times that it would be taken care of and that I would receive a confirmation of cancellation. That promise was told to me by someone at the desk, and on the phone. At the desk, I watched the woman hand write my information down. I spoke to someone at the desk because for my third travel visit to in a row the GM was no where to be found(Attempted a face to face talk at various times of the day.) The journey to cancellation was long and frustrating. I'll hit the high lights. (1)Gold's Gym will not cancel your membership unless you do it directly with the GM(Meaning if you moved away from the area like me and you can't be there between 8-4pm your going to have to take a day off work and hope they help you then.) or the other ONLY way is to mail in a letter to the home office...I seriously asked if that was a joke.(2)Gold's Gym did not inform me of membership policy cancellation changes, nor did they apologize for it.(3) The GM has now personally told me as of 10/2/2017 that my membership is canceled...3rd person to tell me that my membership is closed as of(Insert that particular day's date here)(4) The GM(The GMs name was never spoken of by the staff or *EVEN HIMSELF...GM NEVER INTRODUCED THEIR SELF??) as I was explaining the facts of my experience, decided to insinuate I was a LIER MULTIPLE TIMES! ? WHY WOULD YOU DO THAT?? COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL. DIDN'T ATTEMPT TO APOLOGIZE TO ME FOR ANYTHING AT ALL. WITHOUT DIRECTLY WORD FOR WORD SAYING IT, THIS MAN CALLED ME A LIAR!!
Out of pure disrespect from the general management, I cannot return to any Gold's Gym personally. I would have been open to returning to a different location if these issues happened the same exact way, but I WASN'T insinuated to my face that I was a lair. The Ultimate disrespect of your customers.
Zumba class is awsome!
The bottom line is the GM of Gold's Gym in High POINT, NC on 2620 N Main ST. as of 10/2/17 is incompetent to run that business. Zero sense of good business practices. In the future, I would recommend others to use other Gold's Gyms if the company were to own any of it's past mistakes and fixes them for future members. "Repealing and Replacing" the quality of the top level management would be a great start for your High Point Location. I don't feel comfortable, recommending this exact location to anyone until a new General Manager is put in place(CAUSE: Three months of no control of your business' day to day customer service.) The company's new policy changes are also alarmingly deceitful.
Great, great staff! Great environment and always clean. Highly recommend!
The Gym was okay. Ladies bathroom was dirty sink and toliet area. Watched people workout then jump straight into the pool. Alot of space, good equipment, several options however not my cup of tea.
(5) The Sales associate that signed me up/and convinced me to join also in the end was the only person that was friendly to me. The only person to explain policies and changes before/during/and anytime after I had signed up. The only person to return phone calls. The only person from any gym I have ever been apart of that remembered me from 6 months before hand. His name is Bryan, I don't remember his last name, if you need to find him, try asking the desk person...when you ask for the GM...guess who that person gets...Bryan.
From a customers stance he could easily replace the GM with zero training and your members would be MUCH happier. Sometimes a friendly/knowledgeable person is the best thing for bad corporate changes (Such as forcing customers to sit down with the GM.) WELLS FARGO REPLACED MANY SIMILAR GMs, SIMPLY WITH PEOPLE THAT ARE NICE AND PRETEND TO WANT TO HELP. THEY STILL HAVE MY BUSINESS EVEN WITH THEIR OWN SET OF TERRIBLE EXPERIENCES BECAUSE THE GENERAL MANAGER DIDN'T CALL ME A LIAR, INSTEAD HE APOLOGIZED. TAKE A HINT REPLACE YOUR INCOMPETENT GM AND INFORM YOUR CUSTOMERS BEFORE YOU CHANGE THE RULES, NOT AFTER THEY ARE ALREADY TRAPPED.
Gold S Gym is a US Gym based in High Point, North Carolina. Gold S Gym is located at 2620 N Main St, High Point, NC 27265, USA.
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