They are ALWAYS late. I have rented cars from this location 2 times and each time my appointment is confirmed for 8am, but they always show up 1-2 hours late. Unprofessional. They don't even care to call to let you know that they will be late. Never rent from this location!!!! Hello, Enterprise! :)
These company has been giving me the run around. I been arguing with customer service and on hold for way to long. Transferred over, and over. The location on 1000 Mall Loop Rd. in High Point failed to tell them I paid my $50 deposit in cash. I got the rental in February. I have not gotten my $50, YET. Don't Go to this unprofessional business!
Very professional. Very polite. Always try to get you taking care in a timely manner
Calvin and Lisa are unprofessional employees. On 11/27 I had a reservation for a 10 day rental. Calvin had promised me a car that morning at 9:00 AM come to find out at 11:00 AM they didn't have anymore car's available when I called back to check the status. Lisa had mentioned not to worry that we will have you a car before 2 p.m. the whole time she seemed very aggravated. I never received a phone call this day I called back at 6 p.m. To find out that they were closed and have gone home for the day. They could have called me before 6pm out of common courtesy but I never got that call. I called the next morning which is 11/28 this morning when I called and spoke to Lisa I got a nasty attitude from her she never once said I'm sorry for the inconvenience that Hertz Rental has caused my family. I was very uncomfortable speaking with them in person as well as on the phone. It seemed to me that both of them was in a bad mood of some kind. When you're dealing with the public you're supposed to be nice friendly and professional regardless of how your day is going. I have mentioned this situation to Central Mutual Insurance Company. the insurance agent that I am dealing with isn't happy about how they are treating me. Might be a good idea for Hertz Rent-a-Car to lose a corporate account for them to realize that they need to handle the public in a professional way. I hope this review gets in the right hands and gets taken care of immediately. I feel these two individuals need to be either fired or punished some kind of way for their attitudes and being unprofessional to the public.
Cars are filthy nasty. Returned first car on the second day because we found a roach crawling around inside. Also it had a very horrible smell. Switched out two more times because the cars we just nasty inside and out. Only used them because I was currently in a car accident and this is the place they use. Just unacceptable.
Hertz is a US Car Rental based in High Point, North Carolina. Hertz is located at 1000 Mall Loop Rd, High Point, NC 27262, USA.
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