He then got frustrated and used the f word in anger towards her.
Beware of this place they will try to take advantage of you if they notice you are distraught.
We have been bringing out kitten Pepper here since she was 6 weeks old. We use the Wellness plan and it has been amazing. I am always quickly welcomed when they see me and the vet and vet tech have answered any and every question I have ever had. When she was 10 weeks old they had to do an ear cleaning and she was not happy about it. They did an excellent job of calming her down so they could finish. I was told why she had to have the ear exam how much it was going to be and how much the meds were as well. They showed me the proper way to put her ear drops in and even had me try to make sure I did it correctly. Next month our Pepper goes in to be spayed and I am excited to see how well they do.
I really should have read previous reviews before choosing this hospital for my puppy. Please beware before purchasing a wellness plan. This hospital uses shady business practices to get customers to purchase. It is not verbalized that if you purchase a puppy plan it will automatically renew to a different adult plan the following year unless you prohibit it. How is this justifiable? Something like this should not be legal or at the very least it should be verbalized very clearly to the customer. My overall experience was terrible and I would never want to work with them again. The employees are poorly trained and give misinformation that is very costly to the client. Would never recommend and highly discourage anyone from taking their pet here.
Had a dog that needed to put down due yo cancer. My boyfriend's mother crying due to this. One employee did not want to give a receipt and tried to take advantage of her. The bill was 159.35 and 200$ was given they tried to keep the change due to her situation. She asked for her change and receipt but, the employee there said it was not in their policy to do so.
She replied she was going to call the police, he said go ahead and just as she was going to a lady inside said wait 2 minutes we will search for it as soon as she left she quickly came back with the change and receipt.
Poor customer service. Vet wanted me to wait over a week for an antibiotic for my dog. Poor medical care.
I hope these procedures remain and that Banfield continues to improve on its “personal” approach to its clienteles and their pets. I look forward to seeing how Banfield continues to put their pet customers first
I have been using Banfield for many years now as a Wellness plan customer and was to the point of finding another Vet for my two dogs. I found the staff at the two locations that I use; High Point NC and Winston Salem (Hanes mill), to be very impersonal and non-apprising of my pets visit. I would arrive to pick up and be handed a host of printed material and sometimes medication with no explanation of its necessity. I rarely was addresses by the veterinary Dr. and the receptionist was rushed. I decided to give them one more attempt at securing my business on 11/30/2016 at the Winston Salem (Hanes mill) where I took one of my dogs in for his annual dental and checkup. Banfield has adopted a reworking of both their intake and discharge procedures and I must say it is refreshing. During intake they take the time to ask questions about the overall health of the pet, as well as probing for other concerns. I received a call from the Vet after the dental procedure where she took the time to discuss with me all her findings and addressed my concerns assuring that all my queries were answered. At discharge I was given medication with admin instructions and a paper that identified all personal who came in contact with my pet during his stay. They followed up with me the next day with a phone call to assure that my pet was doing well.
Banfield Pet Hospital is a US Veterinary Care based in High Point, North Carolina. Banfield Pet Hospital is located at 265 Eastchester Dr Ste 130, High Point, NC 27262, USA.
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