July 3rd, Monday, I paid this UPS store $66 to pack and ship a eBay item I had sold destined for NYC. By Thursday July 6 eBay was sending me emails that the tracking # was inactive. Friday July 7, I go back to this store, produced my $66 shipping receipt and asked where my shipment was. The clerk scanned my receipt and could not tell me where it was and that the clerk I had dealt with earlier in the week would be in contact with me. 2 pm Friday, 5 days after leaving my item for packaging and shipment with this UPS store I receive a call from the lady that originally took my order to be informed it was still in their possession and would be shipped that afternoon, 5 (five) days after I left it with them. Reason for the delay was they were overwhelmed with packages. Had I known it would take 5 days to ship my item which made me look like a liar to eBay and ruined my 100% rating with them for efficiency, I would have taken my business elsewhere. eBay items are time sensitive. I received a refund for the freight, $38 after complaining about the lousy service but still was charged the remainder for packaging. Bad way to do business! Buyer beware if you ship anything from this location and it is time sensitive!
I highly recommend visiting a fedex office, library or any other establishment for basic office needs. I needed to print my shipping label which I had saved on my USB. The clerk Brittany didn't even tell me that I would be charged $3 for an hour even though a receipt printed out for $0.83 for the mere two minutes I used to print the 2 pages I needed. Not to mention they charge $0.25 for black and white copies. After I asked why she didn't tell me this before I even got on (there's a staples in the same shopping center) she replied "well I told you there was a charge." I asked for a customer service number and Brittany gave me her own business card and replied "this is a franchise so you'll just be calling the store." Horrible customer service in my book!!! I will be avoiding this "franchise" at all cost.
I specifically said fragile items. All items were destroyed during transit and it was such a hassle to get reimburse because it was homemade one of a kind. Priceless item destroyed due to lack of care.
This is an outstanding store. The service is like none other. I have been in many UPS Stores as I travel often, and this one is my favorite. When I am out of town, they do all my printing and have it shipped to where ever I am at the time. The UPS Stores really make my job easier since I travel a lot and this store in High Point is a big reason why I continue to use UPS Stores.
Only needed them twice... But they Never stay open until 6 on a Saturday. I can't rate their service, but seems sloppy.
UPDATE: The franchise owner contacted me personally and apologized for the service I received from his location and agreed that this is not the way things should work and he refunded me the entire shipment fee of which I did appreciate. 5 stars, no, but 4 stars for being business like, honest and straight with me.
The Ups Store is a US Finance company based in High Point, North Carolina. The Ups Store is located at 265 Eastchester Dr #133, High Point, NC 27262, USA.
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